Support
We’re here to help.
Find simple setup guides, troubleshooting help, and answers to common questions about using your Memoryboard.
Before You Buy
Thinking about Memoryboard?
Start here.
Answers to the most common questions families ask before choosing Memoryboard for a loved one.
What is Memoryboard?
Memoryboard is a simple display that lets family and caregivers send messages, reminders, and photos from an app.
Learn more
Does my loved one need to use an app?
No. Messages appear automatically on the board, so your loved one does not need to press buttons, check notifications, or learn new technology.
See how it works
Can multiple people send messages?
Yes. You can invite family members, friends, or caregivers to your Care Circle so they can help send updates and reminders.
Learn about the Care Circle
What happens when there are multiple messages?
Memoryboard rotates through active messages, reminders, and photos so your loved one can see what’s important throughout the day.
Find out
After You Buy
Need help with your Memoryboard? We're here for you.
Quick answers to common setup, app, and troubleshooting questions after your Memoryboard arrives.
Setting up your board
Get help powering on your Memoryboard, connecting to Wi-Fi, and pairing it with the app.
Setup help
Scheduling messages
Set reminders to appear at specific times, days, or on a recurring schedule.
Scheduling help
Wi-Fi troubleshooting
Having trouble connecting your Memoryboard or keeping it online? Start here.
Wi-Fi help
Sleep mode
Adjust sleep mode, brightness, volume, and other board settings from the app.
Shipping help
Returns & warranty
Learn about our 120-day returns, warranty coverage, and replacement options.
Returns & warranty help
FAQ
Quick answers
A few helpful answers to the questions families ask most often.
Plug in the board, connect it to Wi-Fi, download the Memoryboard app, and follow the in-app steps to connect your board.
No. Family members and caregivers use the app. The person using the board does not need to manage an app, log in, or press any buttons.
Yes. You can invite family members or caregivers to your Care Circle so they can send messages, reminders, and photos too.
Yes. You can schedule messages to appear at specific times and set recurring reminders for routines like meals, appointments, medications, visits, and daily activities.
Start by checking that the Wi-Fi network is working, then restart the board and reconnect it to Wi-Fi. For more help, visit our Wi-Fi troubleshooting guide.
Memoryboard offers 120-day free returns with a prepaid return label. Visit our Returns Page or contact support for help starting a return.
Memoryboard includes a 2-year warranty for eligible issues under normal use. Visit our Warranty Page for details.
Still have questions?
If you can’t find what you’re looking for, our support team is happy to help.
We typically reply within 1 business hour.
