Memoryboard Warranty Policy | Assurance for Your Purchase

Warranty Policy

Last Updated: February 14, 2026

At Memoryboard, we design products to support families at home. Every Memoryboard device purchased directly from Memoryboard or an authorized reseller is backed by our 2-Year Limited Hardware Warranty.

This Warranty Policy applies to physical Memoryboard devices only.

1. 2-Year Limited Hardware Warranty

Memoryboard warrants that your device will be free from defects in materials and workmanship under normal and reasonable consumer use in a residential environment for a period of two (2) years from the date of delivery.

If a covered defect arises during the warranty period, Memoryboard will, at its discretion:

Repair the device,
Replace the device with the same model,
Replace the device with a new or certified refurbished device, or
If the original model is discontinued, replace it with a comparable or upgraded model.

Any repaired or replacement device will be covered for the remainder of the original warranty period.

2. What Is Covered

This Limited Warranty covers hardware defects resulting from manufacturing issues, including:

Failure of internal components under normal residential use
Display or screen malfunction not caused by impact
Power or charging system failure not caused by misuse
Hardware failure that prevents normal device operation

Coverage applies only to issues that would be resolved by repair or replacement of the device itself.

3. What Is Not Covered

This Limited Warranty does not cover:

Accidental damage, including drops, impact, cracked screens, or physical breakage
Liquid damage or exposure to excessive moisture
Damage caused by misuse, abuse, neglect, or improper installation
Use outside of a normal residential consumer environment
Commercial, institutional, or industrial use
Unauthorized modifications, repairs, or disassembly
Cosmetic wear and tear (scratches, dents, discoloration)
Power surges or improper electrical supply
External events including fire, flood, natural disasters, or other force majeure events
Devices with altered or removed serial numbers
Products purchased from unauthorized sellers or second-hand sources

Software bugs, connectivity issues caused by home network configuration, or issues unrelated to the physical hardware are not covered under this Limited Warranty.

4. Geographic Scope

Warranty coverage applies to devices originally sold and shipped within the United States unless otherwise stated. We reserve the right to limit warranty service to the country in which the device was originally purchased.

5. How to Make a Warranty Claim

Before submitting a warranty claim, customers must contact our support team for troubleshooting.

To initiate a claim, email hello@memoryboard.com and include:

Full name and contact information
Order number or proof of purchase
Detailed description of the issue
Photos or video (if applicable)

We may request that the device be returned for inspection before approving a repair or replacement.

If return is required, we will provide instructions and a prepaid shipping label.

6. Shipping for Approved Warranty Claims

For approved warranty claims:

Memoryboard will provide a prepaid shipping label for returning the defective device.
Memoryboard will cover shipping costs for sending repaired or replacement devices.

7. Limitations of Liability

This Limited Warranty is the sole and exclusive warranty provided by Memoryboard.

To the fullest extent permitted by law, Memoryboard disclaims all other warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose.

Memoryboard shall not be liable for indirect, incidental, special, or consequential damages arising from the use or inability to use the product.

Some jurisdictions do not allow certain limitations, so these exclusions may not apply to you.

8. Force Majeure

Memoryboard shall not be liable for failure or delay in performing warranty obligations due to causes beyond its reasonable control, including but not limited to natural disasters, acts of God, war, terrorism, labor disputes, supply chain disruptions, governmental actions, or transportation interruptions.

9. Transferability

This Limited Warranty applies only to the original purchaser and is not transferable.

10. Changes to This Warranty Policy

We may update this policy from time to time. Updates will be posted on this page. Devices purchased prior to any changes will remain subject to the warranty terms in effect at the time of purchase.

11. Contact Us

MemoryBoard, Inc.

hello@memoryboard.com

Country/region