Hi Gabrielle,
Thank you so much for your honest and detailed feedback. It is great to hear how much your family has enjoyed using the Memoryboard to stay connected with your mom/grandma. While the Memoryboard is designed for consistent connectivity, we’ve found that when it disconnects, it often occurs in rare instances and is due to how certain Wi-Fi environments interact with the device after a brief signal or power dip.
We want to make this as worry-free as possible for you and your mom. Our support team will reach out to you shortly with a few specific tips to help ensure her Memoryboard stays stubbornly connected to the network, so you can get back to sharing those special moments.
Thank you again for your feedback.
Tyler at Memoryboard